UX So Bad It Looks Like a Crime
There’s a special kind of dread that comes from getting a message asking for your personal details — from a random mobile number — claiming to be your hospital. It doesn’t say which hospital. It doesn’t identify itself. It just says: Hi! Please reply with your full name, date of birth, address, and email. Naturally, I assumed it was a scam. But no. This wasn’t a con artist in a foreign call centre. This was an official, government-backed initiative. An actual public health service, running an actual SMS campaign, using random burner-style numbers to collect sensitive personal data, with no sender verification, no pre-warning, and no branding. ...